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Where Every Stay Feels Special

At Canopy Boutique by SMARTLùth, we blend warm hospitality with the crisp elegance of the hills. Recognized as the best hotel in Darjeeling near Mall Road, our boutique property is your perfect base to explore Darjeeling’s charm while enjoying a stay that feels both exclusive and personal. With thoughtfully curated rooms, a cozy restaurant, and a mountain-view cafeteria, Canopy Boutique is designed for travelers seeking a meaningful escape—one that balances comfort with character.

1. Check-in / Check-out Policy

Check-in Time: 12:00 PM
Check-out Time: 10:00 AM
Early check-in or late check-out is subject to availability and may incur additional charges.
Domestic guests must present a valid government-issued photo ID at check-in (Aadhaar, Passport, Voter ID, Driving License).
Foreign guests must present their Passports with valid Visas.

2. Booking & Cancellation Policy

Booking Confirmation: A booking is confirmed only upon receiving the advance of the full booking amount.
Cancellation of a booking can be done as per the Cancellation Policy that prevails at the time of booking.
No show: If any guest fails to check in within 6 hours of the scheduled check-in time and does not inform the hotel about the late arrival in advance, the booking will be considered a last-minute cancellation and will not be eligible for a refund.

3. Minimum Age Requirement

The primary guest must be at least 18 years of age.
Unmarried couples are allowed. For unmarried couples, all guests must be aged 18 years or older and must present any of the following government-issued photo ID at the time of check-in (Aadhaar, Passport, Voter ID, Driving License).

4. Child Age Policy

The child’s age limit is 12 years.

5. Visitor Policy

Visitors are not permitted inside guest rooms.
Visitor meetings must take place in the reception area from 8:00 AM to 8:00 PM.

6. Payment Policy

Website booking: UPI, Debit/Credit Cards, Net Banking
Counter booking: UPI, Debit/Credit Cards, Cash

7. Guest Conduct

Guests are expected to behave respectfully and follow local customs and hotel decorum. Drunken or unruly behaviour will not be tolerated.
Silence hours: 10:00 PM – 7:00 AM.

8. Damage & Loss Policy

Any damage to hotel property by the guest will be charged accordingly.
The hotel is not liable for loss or theft of personal belongings.

9. In-room Dining & Housekeeping

The menu available for in-room dining may differ from the menu available in the restaurant and cafeteria.
Housekeeping available from 10:00 AM to 4:00 PM.

10. Power & Heating

The hotel provides backup power in case of outages.
The hotel provides a Room Heater (without any extra charges) on request.

11. Pets Policy

Pets are not allowed on the premises due to hygiene and comfort concerns of other guests.

12. Food Policy and Restaurant & Cafeteria Use

The restaurant serves multi-cuisine meals and is open to both hotel guests and the public.
The cafeteria serves hot beverages and snacks and is open to the hotel guests only.
Complimentary breakfast or meals (if opted for) are served only in the restaurant and are non-transferable/non-sharable.
Outside food is not allowed in the hotel premises.

13. Safety & Security

24x7 security and surveillance via CCTV in public areas.
Guests must not invite outside visitors into rooms. Visitors are allowed only in the reception area till 8:00 PM.
Fire safety instructions and emergency exit routes are displayed in all rooms.

14. Accessibility Notice

The hotel has lift access up to the 5th floor only.
However, please note that there are no additional accessible facilities (such as ramps, accessible toilets, or support infrastructure) for specially-abled guests or children currently.

15. Force Majeure & Emergency Situations

In the event of any natural calamity (e.g., landslides, heavy rainfall, earthquakes) or unforeseen circumstances beyond the hotel's control (such as political unrest, pandemic restrictions, or infrastructure failure):
- Hotel services, including essential utilities (water, electricity, internet, etc.), may be disrupted.
- Request in-house guests for immediate check-out / evacuation from the premises for safety reasons.
- Cancel any confirmed booking(s) without prior notice.
- No compensation or refund may be applicable under such force majeure conditions.

16. Environment & Local Sensitivity

Please conserve water and electricity.
Darjeeling is a plastic-sensitive zone; please avoid use of single-use plastic.
Guests are encouraged to respect the serenity of the hills and the local community.